Privacy Policy

1. What’s in this policy?

This policy tells you:

  • what information we might collect about you
  • how we might use that information
  • when we might use your details to contact you
  • what information of yours we might share with others
  • your choices about the personal information you give us

2. What does this policy cover?

This policy covers the services that are offered by the Kumsoft

And sometimes it covers services offered by parts of our organisation that operate as separate companies.

But only when those services link to this policy or tell you it applies.

It’s up to you to decide how much detail you want to know. We have just-in-time explanations that appear when we ask you to input your personal information. As well as what’s in this Policy, a service might have a short privacy notice. In that privacy notice you can find key information on what we do with your personal information when you use that service. 

What’s not covered in this policy?

Our services sometimes link to services run by other companies’ services.Those companies have their own privacy and cookies policies, so remember that the information you give them will follow their rules and not ours.

Sometimes you can access our services from other places, Make sure to check their privacy policy so you know how they will use your information.

3. How do you protect my personal information?

We’re strongly committed to keeping you and your family’s information safe. And to do this we design our services with your safety in mind. We also have dedicated teams to look after your information security and privacy.

At the same time, no service can be completely secure – if you have any concerns that your personal information has been put at risk, for example if someone could have found out your password, please get in touch straight away.

Where we store your information

Some companies that provide services to us run their services from outside the Malawi and Africa. We only let that happen if we are satisfied with their levels of security. Keep in mind that when you give us personal information it could be being transferred, stored or processed in a location outside the Malawi.

4. What types of personal information does the Kumsoft collect about me?

We’ll give you details about why we need your personal information and how we’ll use it before you begin, unless it’s obvious.

a. Information that you give us

We might ask for your name and contact details, your date of birth or financial details, depending on what you’re doing. Information you give us might include information in a creation you share with us, such as people’s names that appear in the creation.

When you register for an account on one of our platforms, or update your details or settings we might ask for some personal information, like your email address and age.

b. Device information

Devices are lots of things like:

  • your computer
  • your mobile
  • your tablet

We automatically collect some technical information from these devices and web browsers  and this might include:

  • IP (internet protocol) address
  • device ID
  • app ID
  • vendor ID
  • advertising ID

c. Information on how you use our services

5. How long will the Kumsoft keep my personal information?

When you give us any personal information we’ll let you know how long we’ll hold it for. And always stick to these principles:

  • we only hold your information for as long as we do the activities we told you about or have a valid reason to keep it
  • we think about what type of information it is, the amount collected, how sensitive it might be and any legal requirements
  • we design our services so that we don’t hold your information any longer than we have to

6. How can the Kumsoft use my personal information?

We have to have a valid reason to use your personal information. It’s called the “lawful basis for processing”. Sometimes we might ask your permission to do things Other times, when you’d reasonably expect us to use your personal information, we don’t ask your permission, but only when:

  • the law says it’s fine to use it, and
  • it fits with the rights you have

We use your information for these types of things:

a. to deliver our services and to provide you with information about them

b. to deal with your requests, complaints and enquiries

c. to check if you’re using Kumsoft Apps and to keep the licensing database accurate and up to date

d. to personalise services and give you things more tailored to your tastes

e. to show you relevant advertising on another company’s site

f. to help us understand what kind of services you might use

And sometimes how you might share things with other people

g. to recommend things we think might interest you

h. to show you advertising when you access a Kumsoft service from outside the UK

Some of this advertising might be tailored to you.

i. to research and innovate

You’re not a guinea-pig here, but knowing how you use our services could lead to the next big technology breakthrough.

j. to contact you about various things

7. When will the Kumsoft use my information to contact me?

We might use your information to contact you about different things, like:

  • to update you on any changes to the Kumsoft policies, practices and Terms of Use
  • to check with you about any service or activity you’ve signed up for.
  • to answer you when you’ve contacted us, or to respond to a comment or complaint
  • for marketing purposes
  • to send you notifications on your device depending on your settings

We’ll only contact you when we need to or when you’ve given us permission.

8. Will I be contacted for marketing purposes?

We’ll only send you marketing emails or contact you about Kumsoft products and services

Will my personal information be used when the Kumsoft advertises with other companies?

We might use information that we hold about you to show you relevant and targeted advertising for Kumsoft services through other companies’ sites, like Facebook, Google, Snapchat or Twitter for example.

Where we do this, we will share your data in a hashed format with these providers so that, where you have an account on the same platform, you will see adverts from the Kumsoft. In these scenarios, we are joint controllers with these companies because we jointly determine the purposes and means of processing your personal data.

We also assess certain characteristics of our audience members in order to find others who are similar to them to provide advertising to those individuals. 

9. When does the Kumsoft share my personal information with others?

We’ll never sell your personal information. We do share it with others in these ways:

a. When you make something public

Like post a comment which the public can see.

b. When we use other companies to power our services

In order for us to give you quality experiences and to understand how you’re using our services we often use other companies to process your personal information on our behalf.

We make sure that your personal information is looked after as if we were handling it directly.

c. When we share personal information with companies in the Kumsoft family

d. When you use another company’s service that connects to us

g. Sometimes by law we have to pass on your information to other organisations

We might also share your information if we have to by law, or when we need to protect you or other people from harm.

10. What are my rights?

Remember, you’re in control of your personal information.

You have the right to:

  • request a copy of your information
  • not let robots make big decisions about you
  • to ask us to correct information that’s wrong, to delete it or to request that we only use it for certain purposes
  • to change your mind, and ask us to stop using your information. For example, unsubscribing from any marketing emails or turning off personalisation

Bear in mind, sometimes we might not be able to help. Like if the law tells us we can’t or it forms part of our journalistic output.

11. How does the Kumsoft use cookies and similar tracking?

a. What are cookies and tracking technologies?

Cookies are small text files which are transferred to your computer or mobile when you visit a website or app.

There are also similar pieces of tracking information we collect.

b. Why do we use cookies and other tracking?

To do a few different things:

  • to remember information about you, so you don’t have to give it to us again. And again. And again
  • to keep you signed in, even on different devices
  • to help us understand how people are using our services, so we can make them better
  • to deliver advertising to websites outside of the Malawi
  • to help us personalise the Kumsoft to you by remembering your preferences and settings. And your progress, so you can pause and pick up where you left off watching a programme even on a different device
  • to find out if our emails have been read and if you find them useful

c. What are the types of cookies?

Some cookies are always on when you visit us, and you can’t turn them off unless you change your browser settings. We call these “strictly necessary cookies”. We use them to make sure our digital services work correctly and are meeting audience needs and interests.

We also use functional, performance and advertising cookies to make your experience more enjoyable. You can switch these on or off at any time and you can always change your mind. We’ll only use them if you’ve agreed.

Bear in mind there are some other cookies out there from other companies. These “third-party cookies” might track how you use different websites, including ours. For example, you might get a social media company’s cookie when you see the option to share something. You can turn them off, but not through us.

d. How do cookies last?

Some are erased when you close the browser on your website or app. Others stay longer, sometimes forever, and are saved onto your device so that they’re there when you come back.

e. How do I control my cookies and tracking?

Strictly necessary cookies are always on when you visit us. On your first visit to us, we’ll tell you about our other types of cookies and ask you to choose which cookies we can use. You can always change your mind by going to your settings.

Stopping all cookies might mean you can’t access some Kumsoft services, or that some of them might not work properly for you.

Another way to control some tracking is in the settings on your device.

15. How can I contact the Kumsoft?

Find out more and contact us about your rights.

For any other questions or comments about this policy contact us.

Address: Kumsoft Systems, Agma House, Maselema, Blantyre Malawi